Skin Cleaning
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/ BEAUTY DEVICE
/ AFTER-SALES SERVICE
CONSUMER RIGHTS & SHOPPING GUIDELINES
I. Consumer Rights & Shopping Information
Welcome to SONISPA. To protect your rights, please read the following terms carefully before placing an order. By completing a transaction through this platform, you acknowledge that you have read and agreed to all the terms of service of this website.
7-Day Appreciation Period
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According to the Consumer Protection Act, you are entitled to a 7-day appreciation period starting the day after the product is delivered. Please note that the "appreciation period is not a trial period."
II. Terms of Service
Order Confirmation
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Once payment is completed on the website, the system will automatically send a confirmation email. This email only confirms receipt of your order; the Company reserves the final right to accept or decline the order.
III. Privacy Policy
We value your privacy and commit to protecting your personal data:
Data Collection
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We only collect the necessary information required to complete your order (Name, Phone Number, Shipping Address, and Email).
IV. Return & Refund Policy
Defective Returns & Exchanges
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If the received product has functional abnormalities or transport damage, please provide an unboxing video or photos and contact customer service within 7 days of receipt. We will arrange a replacement or full refund (shipping costs will be covered by the Company)
V. Shipping Policy & Timelines
Processing Time
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Once an order is confirmed, we will inspect the product and arrange shipment within 1–3 business days (excluding national holidays).
VI. Warranty & After-Sales Repair Policy
SONISPA provides high-quality after-sales support to ensure your peace of mind:
Warranty Service
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We offer a 1-year warranty from the date of purchase for malfunctions caused by non-human factors. Please keep your product serial number (unique to each device) for verification.
